Contour day spa hard rock hotel upgrade#
Contour day spa hard rock hotel full#

We walked inside and I asked what could be done to accommodate my husband the gentleman at the desk basically said there was nothing they could do to help us. I said it’s Father’s weekend I need some kind of accommodations she said I’ll call you back and hung up. Then I booked my husband a mani/pedi in may 2021 for today 6/19/21 only to receive a call 10 min before the appointment to say his manicure was canceled because the person called out. I advised my husband of this and he had to call twice to clear everything up. Someone at contour spa who English wasn’t very good told me they would have to cancel my appointment because I wouldn’t give them a credit card. My husband booked a first time appointment for me in December 2020 for Februthe week before my appointment I received 5 calls saying they needed a credit card to pay for my appointment which my husband got a gift card and included the tip on the card. Promise you won’t get our business anymore. Yani you have lost 5 clients and who ever else we were boasting to over the years. They all already agreed that’s not how we want to be treated. I will NOT be returning & neither will my family & friends. THE WHOLE REASON WE GO IS FOR A GOOD EXPERIENCE!!! After this last visit, seeing how the place is just becoming run down & terrible service. He had the receptionist call to say they’ll refund the extra charge that was a mistake but can NOT do anything for my bad experience. Yani DIDN’T even give me the respect or courtesy of calling me back himself. She said she’ll talk to Yani & get back with me. Eventually the receptionist asked me what happened. HE WOULDN’T GET ON THE PHONE! They kept saying he was with a customer. The next day I call to speak with Yani to tell him about my experience and the extra charge. Then he starts TEXTING on his phone!! A FEW TIMES!!! At this point I’m trying to just enjoy MY BDAY!! I go have my facial no prob. Yes imagine standing there waiting & all you hear is clip clip clip. I literally was standing there waiting for him for a few mins while he CLIPPED HIS FINGER NAILS. The gentleman was very kind but unprofessional.

After the loofah I was taken to my massage. Never mind I went to sit in the dry sauna room while I waited. They tried to create a sitting area and there’s absolutely no padding on the seats. I go to the restroom, paint is pealing off the walls. Glad I brought my things in a beach type bag because I’d hate to put my things in the locker without being in a bag. She says “use this one cause I know this one always works”. I get upstairs and while being checked in the tell me which locker to use cause the place is clearly falling apart. To not upset my set I paid it and said I’ll bring the paperwork back another day & talk to him. I arrive 20 mins early and I’m CHARGED an additional $41. He wrote it all down for me “so there’s no confusion”.

Contour day spa hard rock hotel upgrade#

HE said let me find you a package and give you an upgrade to the package to cover the hot stone massage PLUS my 10% discount for my bday. Milk& honey loofah scrub, hot stone massage & facial. Yani, one of the owners booked everything with me. I went in 3 days before to plan out my day & pay in advance. My sister however is a manager of a spa and was appalled by the service we received at the nail salon.I have been coming here for years plus buying 4 other family & friends gift cards here. I maybe treat myself once every other month. It looked elegant, like the invested money to make it a high end spa unlike the nail/hair salon on the first floor. On the other hand, the second floor where you received spa treatments appeared to be a completely definitely owner. The downstairs was not up to par with what I thought a spa at The Hard Rock should look like. She took all the tools from a samll make-up case then sprayed alcohol on the tip after she messed up my cuticle and made me bleed. They didn't have a machine sterilizing the equipment.

Contour day spa hard rock hotel full#

You could only pick from their little drawer of limited nail polish, rather than a full wall of choices that is owned by the salon. Also, it appeared each manicurist was independent. It looks like my nails were painted with 2 colors as first coat was more transparent and she carelessly didn’t try to go over the entire nail again. I had picked a darker color and she was so sloppy with the second coat you can clearly see that it didn't even make it close to completely covering the nail. First of all, you have to pay and tip upon arrival, wich may explain the horrible manicure I received.